Tip 1 of 3

If you have already transferred the e-books, but they are still not showing up on your V.Reader, please check the following:

1. The V.Reader you are using might not be registered to your account. E-books cannot be viewed on a V.Reader that is not linked to your account.

2. The e-books may have been transferred to the SD card using a different V.Reader. Transfer the e-books to the SD card using the V.Reader unit that you intend to read the e-books with.

3. Your version of the Learning Lodge Navigator might not be up-to-date. Try uninstalling the Learning Lodge Navigator. Then download the latest version from www.vtechkids.ca/download and install it again.

4. The downloaded e-book files might be corrupt. Uninstalling and reinstalling the Learning Lodge Navigator could fix the problem. The e-books that you have already purchased will automatically transfer to your computer again once you sign in with your existing account.

Tip 2 of 3

If you still have problems after trying the previous suggestions, please email our Customer Support team at vtechkids@vtechkids.com, and include the details of your problem.

Tip 3 of 3

Avant de pouvoir acceder aux livres electroniques sur votre console V.Reader, vous devez d’abord les transferer sur votre appareil. Suivez les etapes ci-dessous pour transferer vos livres electroniques :

1. A partir du navigateur Learning Lodge Navigator, choisissez “My Downloads” (Mes telechargements) au menu du cote gauche de la page d’accueil de la console V.Reader.

2. A la liste se trouvant a gauche, cochez les cases a cote des livres electroniques que vous desirez transferer.

3. Assurez-vous d’avoir raccorde votre console V.Reader a votre ordinateur a l’aide d’un cable USB et cliquez sur le bouton de transfert “Transfer” pour lancer celui-ci.